Privacy Policy
Last updated: August 15, 2026
This Privacy Policy explains how WebSeva ("WebSeva", "we", "us", or "our") collects, uses, shares, and protects information when you visit our website, purchase a reseller hosting plan, or use our services. By using WebSeva, you agree to the collection and use of information as described here.
1. Information We Collect
We collect information you provide directly, information generated by your use of our services, and limited information from third parties:
- Account information: name, email address, phone number, billing address, and password when you sign up.
- Billing information: payment details processed securely through our payment providers — WebSeva does not store full card numbers on its own servers.
- Service data: domain names, DNS records, and configuration details needed to provision and manage your reseller hosting account.
- Usage data: IP address, browser type, pages visited, and log data collected automatically when you use our website or client area.
- Support communications: messages, emails, and chat transcripts when you contact our support team.
2. How We Use Your Information
We use the information we collect to:
- Provision, operate, and maintain your reseller hosting account.
- Process payments, renewals, and refunds.
- Respond to support requests and communicate service updates.
- Detect, prevent, and investigate fraud, abuse, or security incidents.
- Improve our website, services, and customer experience.
- Send you account, billing, and — where you've opted in — marketing communications.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to keep you signed in, remember your preferences (such as dismissing the promo banner), and understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect parts of the site's functionality.
4. How We Share Your Information
We do not sell your personal information. We share information only with:
- Infrastructure and technology partners — including Bisup Innovations, which powers the hosting infrastructure behind WebSeva — solely to deliver your hosting service.
- Payment processors, to complete transactions securely.
- Service providers who help us operate our business (e.g. email delivery, support tooling), bound by confidentiality obligations.
- Law enforcement or regulators, when required by law or to protect our rights and users.
5. Data Security
We use industry-standard technical and organizational measures — including encryption in transit, access controls, and regular monitoring — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain account and billing information for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, and reporting obligations. You may request deletion of your data as described below.
7. Your Rights
Depending on your location, you may have the right to access, correct, export, or delete the personal information we hold about you, and to opt out of marketing communications at any time. To exercise any of these rights, contact us using the details below.
8. Children's Privacy
WebSeva's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, email us at contact@webseva.com.
Terms & Conditions
Last updated: August 15, 2026
These Terms and Conditions ("Terms") govern your access to and use of WebSeva's website and reseller hosting services. By creating an account or purchasing a plan, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing our website or using our services, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement, whether on your own behalf or on behalf of an organization.
2. Description of Services
WebSeva provides white-label reseller hosting infrastructure, including cPanel and DirectAdmin accounts, NVMe storage, WHMCS-based billing automation, and related support services, allowing you to resell hosting under your own brand.
3. Account Registration & Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including the accounts of your own customers. You agree to provide accurate, current information when registering and to keep it up to date.
4. Acceptable Use Policy
You agree not to use WebSeva's services to host, transmit, or distribute:
- Illegal content, or content that infringes on intellectual property rights.
- Malware, phishing pages, or other malicious software.
- Spam, or unsolicited bulk email sent through our infrastructure.
- Content that abuses shared server resources to the detriment of other customers.
We reserve the right to investigate suspected violations and take appropriate action, including suspension or termination of the offending account.
5. Billing & Payment
Plans are billed in advance on a recurring basis (monthly or yearly, depending on your chosen billing cycle) until cancelled. You authorize us to charge your payment method on file for recurring fees. Failure to pay may result in suspension or termination of your services.
6. Service Availability
We target 99.9% uptime for hosting infrastructure, excluding scheduled maintenance, which we aim to communicate in advance. While we work to keep services continuously available, we do not guarantee uninterrupted or error-free service.
7. Suspension & Termination
We may suspend or terminate your account for violations of these Terms, non-payment, or activity that risks the security or stability of our infrastructure. You may cancel your account at any time from your client area or by contacting support.
8. Intellectual Property
The WebSeva name, logo, and website content are the property of WebSeva and may not be used without prior written permission. You retain ownership of the content you host through our services.
9. Limitation of Liability
To the maximum extent permitted by law, WebSeva is not liable for indirect, incidental, or consequential damages arising from your use of our services, including loss of data, revenue, or business, beyond the amount you paid us in the preceding billing period.
10. Indemnification
You agree to indemnify and hold WebSeva harmless from any claims, damages, or expenses arising from your use of our services or violation of these Terms.
11. Governing Law
These Terms are governed by the laws of the jurisdiction in which WebSeva is registered to operate, without regard to conflict-of-law principles.
12. Changes to These Terms
We may revise these Terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
13. Contact Us
Questions about these Terms? Email us at contact@webseva.com.
Refund Policy
Last updated: August 15, 2026
We want you to be confident in choosing WebSeva. This Refund Policy explains when and how refunds are issued for our reseller hosting plans.
1. 30-Day Money-Back Guarantee
Every new WebSeva reseller hosting plan includes a 30-day money-back guarantee. If you're not satisfied within your first 30 days of service, you can request a full refund of your hosting fees.
2. Eligibility
The money-back guarantee applies to your first purchase of a hosting plan. It does not cover:
- Domain name registrations or renewals, which are non-refundable once processed.
- Add-on services or third-party licenses purchased separately.
- Accounts suspended or terminated for violating our Terms & Conditions or Acceptable Use Policy.
3. How to Request a Refund
To request a refund, email contact@webseva.com from your account email address with your account/order details. Our team will confirm eligibility and process approved requests back to your original payment method.
4. Processing Time
Approved refunds are typically processed within 7–10 business days. Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.
5. Renewals & Recurring Billing
The 30-day guarantee applies to your initial purchase only. Subsequent renewal charges are generally non-refundable, though we review renewal-related refund requests on a case-by-case basis — reach out and we're happy to take a look.
6. Chargebacks
If you have a billing concern, please contact us directly before filing a chargeback with your bank — we can typically resolve billing issues faster this way. Accounts with unresolved chargebacks may be suspended pending investigation.
7. Contact Us
Have a question about a charge or a refund? Email us at contact@webseva.com and we'll help sort it out.
